In the name of research, I ordered 6 plain sponge iced cupcakes by mail order, I chose Bradford's bakers (www.bradfordsbakers.com/) as they offered next day delivery and seemed a large, reputable company. These are the cakes I picked for my order http://www.bradfordsbakers.com/?target=product&product_id=20806
At £9.90, plus a hefty £6.95 for delivery (a grand total of £16.85), my expectations were high, they promised attractive packaging "pink box with clear lid, beautifully wrapped with gift card and your personalised message", so I admit, I was a little excited and had high hopes that this company would show me the way forward.
You can guess what happened can't you?
That's right, they were a mess! Absolutely ruined! Packaging wasn't as described either, the box was matte gold and the "gift card" was one of those cheap tags you get on xmas presents.
Not too struck with their customer service either - I emailed through their website and explained the problem, I received a reply a few hours later asking for photographic proof which I duly sent off. This was at noon today and as of yet, no answer. Needless to say I won't be ordering again....
As for tasting, I'll let you know the gory details tomorrow!!
So, DOES anyone know how send cakes and have them arrive in great condition???
Please let me know :)